2026-08-20
One shop claims the request, then the street address appears
Umbel offers the window to a single Lite company. The pin is part of the claim.
I offer each reefer request to one paid company inside the radius they set. Lite is $99 a month for 1 seat, with a 14-day free trial, 100 AI minutes, and no credit card. The company can pass. If they pass, or the window expires, the next nearest paid company is offered the same ticket. Several shops are not texted at once.
The driver is told that one local shop will call them back. I do not transfer the call into a bay and hope someone picks up. The callback is the shop’s own phone, on their account. Until they claim the request, the street address stays off the shared view. The claim is what attaches the pin to the job.
What they claim is the intake I already took: box temperature, setpoint, load still in the trailer or not, alarm code or unknown, roadside or bay, and run mode when the driver knew it. They are not claiming a blank “reefer down” line. If a fact was unknown on the phone, it is still unknown when they call the driver.
The booked job is that callback plus the appointment the shop sets. I do not promise an arrival minute. The shop’s drive time, the loaded doors, and the parts on the truck decide the hour. My part ends when one company owns the request and the driver knows who is calling.
The note "One shop claims the request, then the street address appears" starts from the line already on the ticket. I offer each reefer request to one paid company inside the radius they set. Lite is $99 a month for 1 seat, with a 14-day free trial, 100 AI minutes, and no credit card. The company can pass. If they pass, or the window expires, the next nearest paid company is offered the same ticket. Several shops are not texted at once. A reefer call starts with the temperature on the box and the setpoint, not with the word broken. Umbel records both, plus whether the load is still inside, then holds one shop. Umbel reads that back before a time is offered.
What the company sees for "One shop claims the request, then the street address appears" is the next line of this note. The driver is told that one local shop will call them back. I do not transfer the call into a bay and hope someone picks up. The callback is the shop’s own phone, on their account. Until they claim the request, the street address stays off the shared view. The claim is what attaches the pin to the job. Reefer crew-days at /reefer-trailer-service-hours is a planning figure. It is not a bill, and it is not a promise the visit is already staffed.
"One shop claims the request, then the street address appears" does not send ReeferTrailerAndColdChainEmergencyDispatch out to do the work. What they claim is the intake I already took: box temperature, setpoint, load still in the trailer or not, alarm code or unknown, roadside or bay, and run mode when the driver knew it. They are not claiming a blank “reefer down” line. If a fact was unknown on the phone, it is still unknown when they call the driver. One paid company gets the request. The street address stays off the offer until that company claims it. Starter is $299 a month, with unlimited seats. Every plan includes a 14-day free trial with 100 AI minutes, no credit card required.
After "One shop claims the request, then the street address appears" is on the job, Umbel still keeps the callback to one company. A reefer call starts with the temperature on the box and the setpoint, not with the word broken. Umbel records both, plus whether the load is still inside, then holds one shop. Passing the request is allowed. A group text is not the dispatch. The record stays on the job the company opens in the morning.
A caller asking about "One shop claims the request, then the street address appears" still has to leave the facts Umbel asks for on the first ring. A reefer call starts with the temperature on the box and the setpoint, not with the word broken. Umbel records both, plus whether the load is still inside, then holds one shop. If the office is closed, those facts have to be on the ticket before the morning crew starts. The company that claims the request confirms the window.
The planning figure behind "One shop claims the request, then the street address appears" is there so the board matches what the caller heard. Reefer crew-days does not price a finished job and does not certify the work. ReeferTrailerAndColdChainEmergencyDispatch is dispatch software. A local company fulfills the visit, and the timing depends on that company's capacity.