Box temp
The box temperature is read before anyone calls it a unit failure.
A reefer call starts with the temperature on the box and the setpoint, not with the word broken. Umbel records both, plus whether the load is still inside, then holds one shop.
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About our AI
Umbel reads the box temperature before a failure is named.
Umbel is the voice on this line. This portrait is not the job photo. Umbel does not do the work.
Product film
A reefer service job, held as one ticket.
The film is the dispatch desk. For reefer service, watch a call become a ticket with box temperature and the setpoint and whether the load is still in the trailer.
Live voice
What Umbel handles
Open the mic to talk with Umbel.
- Box temperature and the setpoint
- Whether the load is still in the trailer
- Alarm code if the unit shows one
- Roadside versus a shop bay
- One local shop for the callback, address after they claim it
Reefer crew-days
Crew-days are the job size divided by what one crew finishes in a day. A loaded trailer that cannot be opened sits outside that figure.
From the first fact to a callback.
- 01
Umbel reads the box
The call starts with the temperature, not with a failed unit.
- 02
Load or empty
A loaded trailer changes how the unit can be opened.
- 03
One shop
The window is offered to the nearest paid reefer shop in range.
- 04
They call back
The caller hears that shop will call back. The street address shows after the claim.
Field notes
All articles- Box temperature and the setpoint is written down first
The ticket starts with box temperature and the setpoint.
- Next: whether the load is still in the trailer
Whether the load is still in the trailer changes what the crew brings.
- Alarm code if the unit shows one
Alarm code if the unit shows one is not a routine note.
- Roadside versus a shop bay
Roadside versus a shop bay decides the load.
- One local shop for the callback, address after they claim it
One company is offered the request.
- Umbel reads the box
The call starts with the temperature, not with a failed unit.
- Load or empty
A loaded trailer changes how the unit can be opened.
- One shop, then they call back
The window is offered to the nearest paid reefer shop in range. The caller hears that shop will call back. The street address shows after the claim.
Have the box temperature and the setpoint. Umbel can hold the rest.
Book a demo, or open the microphone and talk to Umbel.
Open the mic to talk with Umbel.
Partners
Take the requests this line already answers.
Lite is $99 per month, 1 seat, and it includes your own phones. You can pass any request. The street address shows after you claim it.
- $99 Lite, 1 seat, your phones included
- Pass any request inside the radius you set
- Street address appears after the claim
Questions
- What should be ready?
- The box temperature, the setpoint, and whether the trailer is loaded.
- Does Umbel repair the unit?
- No. Umbel is the dispatch voice. A local shop does the work.
- How are crew-days estimated?
- Job size divided by what one crew finishes in a day.
- Why read the temperature first?
- A wrong setpoint is not a failed compressor.
- When does the street address appear?
- After the company claims the request.
- What does Lite include?
- $99 per month, 1 seat, your own phones. You can pass any request.